EMACS 2016

Name: EMACS 2016
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Description: Join us for EMACS – The Customer Experience Conference October 3rd through the 6th in Orlando, FL. The EMACS agenda is comprised of a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience.

EMACS welcomes over 30 speakers from utilities across the United States and Canada and includes presentations on topics including:

Customer service management and technologies
Marketing programs
Energy efficiency programs
Customer contact channel trends
Customer satisfaction and research
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